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How to order spare parts?

We at Velove are here to help

Velove Electric Cargo Bike Exploded View


How to find the art.nr./name of the spare part

To find the right parts to order and to get their art.nr./names click below for the interactive exploded view of the bike.

Exploded view

How to order spare parts

Step 1

Download our spare parts form

Download excel document with a full list of all spare parts.

Download Spare Parts Form

Step 2

Fill in your company info

In the excel document fill in all your company info in the first tab called ‘Order Standard Parts’

Step 3

Fill in how many spare parts you want to order

Fill in exactly how many spare parts you need of each article in the Order Standard Parts tab.

Step 4

Extended list of parts

Look for the Tab at the bottom if you need to order special parts.

Step 5

Send us your order

Once you are done send the excel document to support@velove.se and we will get back with an order confirmation or supplementary questions as soon as possible.

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Adjustable seating

Bicycle Bell

Electric assist

Mechanical park brake

Mudguards & Schwalbe marathon plus puncture proof tyres

Rear view mirrors

Rohloff speed hub

Suspension & hydraulic disc brakes on all 4 wheels

Velove mounted batteries

Warranty

If you got warranty claims, mark that for each part in the “Warranty claims” column and make sure to also attach documentation (description and pictures) in the email so we can validate and follow up the issue.

Require parts for multiple Armadillos/ CityContainers?


Simply use a NEW form for every Armadillo or City Container while ordering parts for each one.

Recommendation - Standard Service Kit


In the Order Standard Parts tab we have created a recommendation for how many parts you should always have locally to perform standard service.
There is a recommendation if you have 1 bike and there is a recommendation if you have 10 bikes. The recommendation is based on the yearly need for reserve parts with standard usage. Always make sure that you have enough of each article for your standard service

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