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Customer Support Employee

Join our team as a customer and after market support here at Velove in Gothenburg.

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Customer Support and After Market at Velove

We see four global parallel megatrends to work with; urbanization, booming e-commerce, the strive for more liveable, sustainable cities and the climate crisis.

One piece of the puzzle, to meet these trends, is the need for more efficient, environmentally friendly logistics solutions for urban areas - here’s our vision: https://www.velove.se/last-mile-solutions

Our Armadillo is a unique four-wheeled cargo bicycle with containerized goods handling through the CityContainer. There’s already a part of the future rolling in cities around the world. And more Armadillos will be deployed!

Velove Bikes AB, based in Gothenburg, is a leading player in the production of large-capacity cargo bikes that make a difference in last-mile deliveries. Our Armadillo is appreciated and used daily by well-known customers in the logistics industry such as DHL Express, DB Schenker, Bring and Hermes in Europe. With more bikes rolling, we need to strengthen our Support an After Sales team.


The overall ambition of the Velove Support unit is to ensure that our customers and Velovers experience the most productive and joyful cargo-bike in the market. The Armadillo should be the natural choice providing (by far) the best uptime levels in the industry. We are an ambitious team, with driven colleagues, always developing. Our company grows fast and we are used to an eventful work environment.  

As customer support at Velove, you are the company's eyes and ears towards existing customers and partners - and you must enjoy direct customer contact. You will find solutions and troubleshoot in real time as you handle support cases regarding both general and technical questions, warranty cases and aftermarket sales. You are an important part of ensuring that the Armadillos keep rolling!

This is a permanent employment, starting with a six month trial. The job is full-time (40 hours / week).

Role description

In the role of customer support at Velove, you have varied tasks with order management and customer contact via email, chat and telephone / video calls. You will also contribute to structuring of and coordination within our support department.

Your tasks:

  • Daily customer contact in our online support to answer incoming requests with feedback and solution suggestions
  • Sales of spare parts
  • Manage cases from first inquiry to invoicing
  • Perform follow-up talks with existing customers
  • Other administrative assignments, e.g. updating prices and component database
  • Participate in projects for business development

Your profile:

We are looking for you who:

  • are driven by finding solutions and has the customer's best in focus
  • have at least three years of work experience in a similar role
  • have worked with order management and invoicing (extra plus: in Freshdesk and/or Fortnox)
  • are fluent in English, both in speech and writing.
  • have a technical interest, especially for (cargo) bicycles
  • are methodical and used to independent prioritization
  • have worked in a team organization

It is an advantage if you have:

  • qualified language skills in Swedish, German and / or Dutch (spoken and written). knowledge in French and Spanish is also a plus
  • education in administration, communication, customer service or sales
  • worked in the bicycle or automotive industry and/or the logistics/transport sector in the past

Apply NowEMAIL
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